Traffic Management System (TMS) is the revolutionary software system that vastly simplifies the process of developing traffic factors for telephone companies. TMS is a Windows® program that simplifies the process of accumulating switch usage and developing traffic factors for telephone companies. TMS generates traffic factors for any time period in a matter of minutes. TMS data reflects actual on-line minutes-of-use measured directly from a company's digital switches, resulting in traffic information that is current, comprehensive, timely and reliable for business decision-making. TMS eliminates the need for holding time studies and peg count studies. TMS also saves time, resulting in lower personnel and/or consulting costs. Once the system is installed, traffic factors may be quickly developed for any desired time period.